WalkMe in SAP

WalkMe is now fully operational in your SAP SuccessFactors environment.
It is a real-time assistant that helps you to complete tasks faster, understand processes more clearly, and avoid common mistakes. Whether you are new to the system or using a new module, WalkMe ensures you are never alone.

Onboarding Made Effortless

Interactive tours to get started fast

If you are using SAP SuccessFactors for the first time or exploring a new module, WalkMe will provide guidance.
Interactive tours introduce you to key pages, show where to find important features, and guide you through your first actions, such as creating a profile, reviewing a goal plan, or completing onboarding tasks. This approach eliminates the need for extensive training sessions, reliance on PDFs, and guesswork.

Instant Access to Help & Guidance

Support at your fingertips, anytime

WalkMe is accessible at any time by clicking the icon at the top of your screen. From there, you can initiate guided walkthroughs for standard tasks such as requesting time off or updating job information. If you are uncertain where to begin, simply enter a keyword to search for the relevant help. You can also revisit any tasks you've started or check what's still pending. WalkMe provides the flexibility to receive support at the time of need without disrupting workflow.

Step-by-Step Guidance

Clear directions for every action

From the submission of performance goals to the approval of time off or the updating of employee records, WalkMe provides clear, interactive, on-screen instructions for every step. The system not only indicates the required steps, but also highlights best practices, offers real-time guidance, and reduces errors. This ensures employees know what to do next, stay confident while completing tasks, and avoid the frustration of searching manuals, consulting static documents, or waiting on support.

Smart Tips for Everyday Tasks

Contextual help right when you need it

WalkMe is a guide that assists with complex and simple processes, ensuring a smooth experience for all users. Inline tips will appear next to important fields, buttons, or dropdowns, providing clear guidance on expectations, such as formatting a date, entering compensation information, or selecting the appropriate approver. These tooltips appear contextually, ensuring that the information provided is relevant to the user's current task, as opposed to providing generic help.

SAP WalkMe FAQs

1What types of tasks does WalkMe help with in SAP SuccessFactors?
WalkMe provides step-by-step help for a wide range of tasks including setting performance goals, requesting time off, updating personal and job information, completing onboarding checklists, and navigating benefits or learning modules.
2How does WalkMe differ from traditional help documentation in SAP?
Unlike static documentation or PDF guides, WalkMe offers real-time, contextual guidance directly within the SAP SuccessFactors interface. It reacts to user behavior, providing exactly the help needed, right when it’s needed, and without switching screens.
3Is WalkMe available for all SAP SuccessFactors modules?
WalkMe can be configured for most SAP SuccessFactors modules such as Employee Central, Recruiting, Onboarding, Performance & Goals, and Time Tracking. However, availability depends on the implementation scope.
4Can WalkMe be customized for our company’s specific processes?
Yes. WalkMe is fully customizable. Admins can build tailored walkthroughs, smart tips, or even automate specific workflows aligned with company policies or terminology.

Need Guidance in SAP SuccessFactors?
WalkMe Has You Covered!

Struggling to complete tasks or onboard new users?
With WalkMe for SAP SuccessFactors, you're never on your own.

  • Step-by-step walkthroughs for common tasks
  • Contextual smart tips to avoid errors
  • Easy onboarding without formal training
  • Real-time help just one click away!

Want to maximize user adoption and reduce support tickets?

    All rights reserved. WalkMe® is a registered trademark of WalkMe Ltd. Clarity Solutions GmbH & Co. KG is an independent company and is not affiliated with or endorsed by WalkMe Ltd.